FAQ

Shipping rates are determined by a country's respective shipping zone and are calculated at checkout. Shipping is FREE for applicable orders over $80 for the US.

We currently ship to the United States only, with plans to expand to additional countries in the future.

We currently accept payments through Visa, Mastercard, and PayPal. Payments are processed through Eximbay (Credit card) and PayPal on their respective secure platforms.

We are not have any control over customs charges and cannot estimate the amount as they are dependent on the destination country. Please contact your local Customs Office if you would like further details.

As soon as you order, our logistics team begins preparing your order so that you can receive your order as soon as possible. This means that there is a small window in which we can stop the order from being processed and shipped.

Please email us at hello@itshanbul.com as soon as possible with the subject, “CANCELLATION”, and make sure to include your order number, full name, and email so that we can find you right away. We will do our best to catch the package before it goes your way.

You may return products within 30 days of receipt. Please be aware that we only accept products that are new and sealed in original packaging.

Please note that shipping for returns is at the expense of the customer in the event your products are to be returned. Unfortunately, we are unable to refund your original shipping charges.

We’re sorry you did not love our products. We are here to help, so if you have experienced problems while using our products, please contact us with a clear description of the issue and associated evidence.

Sure, We're delighted to share that all of products align with vegan standards.

Thank you for your interest in purchasing our products. You can find our products available at

chasinrabbitsbeauty.com

Amazon chasinrabbits ship

Teso Life

Urban Outfitters

World Market

It varies by product. Please check the outer box of each product for the expiration date.

To maintain the quality of our products, we recommend storing them at room temperature, away from direct sunlight.